FAQs – Returns

What is your return policy?

We offer a return policy for all unused and undamaged items. To be eligible for a return, your item must be in its original condition, unworn, and in the original packaging.

How do I initiate a return?

To start a return, please visit our Returns Center at saleidealjewelry.com and follow the instructions. You’ll need your order number and email address to process the return.

What items are not eligible for return?

For hygiene and safety reasons, earrings, pierced jewelry, and customized items cannot be returned unless they are defective or damaged upon arrival.

How long does it take to process a return?

Once we receive your returned item, it may take up to 7 business days to process the refund. The refund will be issued to your original payment method.

Do you offer exchanges?

We currently do not offer direct exchanges. If you’d like a different item, please return the original purchase and place a new order.

What if my item is defective or damaged?

If your item arrives defective or damaged, please contact our support team within 7 days of delivery. We’ll gladly assist you with a replacement or refund.

Where do I ship my return?

After initiating your return, you’ll receive a prepaid return label and instructions on where to send your package.

Can I return an international order?

Yes, international orders can be returned, but return shipping costs are the customer’s responsibility. Refunds will be issued in the original payment currency.

How will I know my return was received?

Once your return is processed, you’ll receive an email confirmation.

For any other questions, feel free to reach out to our support team. We’re happy to help!